Modern Pharmacy Management, Simplified
Prescriptions, the pickup queue and its texts, inventory, appointments, and the reference data you look up all day. Built for Canadian community pharmacies.
Last updated . Published by PharmFlow.
Three things patients do at the door.
01 / Prescription pickup
Check in for a pickup
- 1Their name
- 2Card number or date of birth
- 3A ticket, and a text with the wait
02 / Over the counter
Shop the shelf
- 1Browse or search
- 2Price, flags and stock
- 3A hold to collect at the counter
03 / Appointments
Book with the pharmacist
- 1Flu shot, review, ailment or doctor
- 2What they are feeling
- 3A time, confirmed by the pharmacy
The kiosk
One screen by the door. Three things patients do on it.
What the patient sees
How can we help you?
What the pharmacist sees
Nobody waiting.
No pickups waiting.
While they tap, your counter fills in.
The patient answers three questions at the door. Nobody behind the counter types any of it again.
The wait is already counted
The ticket arrives in the queue with a position and an estimate, and the patient gets the same number by text.
The health number stays hidden
It shows as dots until a pharmacist reveals it, and the reveal is recorded with their name and the time.
It clears itself at the end of the day
Finished tickets lose the health number, the date of birth and the phone number.
| Ticket | A‑014 |
|---|---|
| Name | Amrit Singh |
| Health number | •••••••215Reveal |
| Phone | •••••••199 |
The platform
The parts you use every day.
Pick one to see where it lives.
Prescriptions
Every fill, from intake to handoff, on one line you can search.
| Rx | Patient | Drug | Status |
|---|---|---|---|
| RX‑88412 | Amrit S. | Metformin 500mg | Ready |
| RX‑88413 | Joanne T. | Atorvastatin 20mg | In fill |
| RX‑88414 | Marcus L. | Amoxicillin 875mg | Ready |
Pickup queue and texts
The queue counts the wait, and the text goes out when it is ready.
| Ticket | Patient | Waiting | Text |
|---|---|---|---|
| A‑014 | Amrit S. | 5 min | Sent |
| A‑015 | Joanne T. | 10 min | Queued |
| A‑016 | Marcus L. | 14 min | No consent |
Inventory
What is on the shelf, what is running low, and what to order.
| Drug | DIN | On hand | State |
|---|---|---|---|
| Metformin 500mg | 02242974 | 340 | Stocked |
| Atorvastatin 20mg | 02295509 | 42 | Low |
| Amoxicillin 875mg | 02238350 | 0 | Reorder |
Reference data
PharmaCare status for a DIN, Health Canada recalls and drug shortages.
| Source | What you get | Status |
|---|---|---|
| PharmaCare | Formulary status for a DIN | Live |
| Health Canada | Recalls and advisories | Live |
| Drug Shortages Canada | Current shortage reports | Live |
Reports
Narcotic register, audit and dispensing reports.
| Report | Covers | Where |
|---|---|---|
| Narcotic register | Every controlled entry, exportable | CSV |
| Audit | Who opened which record, and when | On screen |
| Dispensing | Volume by drug and by day | On screen |
Appointments
Patients ask, you confirm. Nothing lands on your day without you.
| Patient | Service | Asked for | State |
|---|---|---|---|
| Amrit S. | Flu shot | Today 3:20pm | Confirm |
| Joanne T. | Medication review | Thu 10:00am | Confirmed |
| Marcus L. | Minor ailment | Thu 2:00pm | Confirm |
Free tools
Free tools for the counter, no account needed.
Four small lookups your staff already do by hand during the day. They run in the browser, nothing you type leaves it, and they work whether or not you use PharmFlow.
Privacy
Privacy, consent and audit.
What an owner gets asked, and what the software does.
Consent before any text
Recorded on the kiosk before any number is stored, as PIPA requires.
A wrong health number is caught
The check digit is checked before storage, and storage is encrypted.
Every look has a name on it
Hidden until a pharmacist reveals it; the reveal is written down.
Seven languages at the door
English, Spanish, Farsi, Punjabi, Korean, Chinese and French.
FAQ
Common questions
- What is PharmFlow?
- Pharmacy management software for Canadian community pharmacies: prescriptions, pickup queue, inventory, check-in. It assists your team, never replaces clinical judgment.
- How do patients check in for a prescription pickup?
- By QR code at the counter, or by text to the pharmacy. Staff see them in the pickup queue.
- What does the pharmacy check-in kiosk do?
- One screen by the door: pickup, the shelf, or an appointment. Seven languages. Try the demo on the kiosk page.
- Does PharmFlow submit live insurance claims?
- No. Insurance claims adjudication is not shipped. The Insurance Billing Quick Reference is a lookup guide, not a claim submission.
Ready to modernize your pharmacy?
We will walk your counter through it on your own workflow.