PharmFlow

FAQ

Common questions

Answers about PharmFlow for Canadian community pharmacies.

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What is PharmFlow?

Pharmacy management software for Canadian community pharmacies: prescriptions, pickup queue, inventory, check-in. It assists your team, never replaces clinical judgment.

How do patients check in for a prescription pickup?

By QR code at the counter, or by text to the pharmacy. Staff see them in the pickup queue.

What does the pharmacy check-in kiosk do?

One screen by the door: pickup, the shelf, or an appointment. Seven languages. Try the demo on the kiosk page.

Does PharmFlow submit live insurance claims?

No. Insurance claims adjudication is not shipped. The Insurance Billing Quick Reference is a lookup guide, not a claim submission.

Does PharmFlow replace a pharmacist?

No. It is a workflow tool. It does not dispense medication, make clinical decisions, or replace a pharmacist's judgment.

Who is PharmFlow built for?

Built for Canadian community pharmacies

Is anything I type in the kiosk demo sent anywhere?

No. The demo on the kiosk page runs in your browser. Nothing you type is sent anywhere.

What free tools can I use without an account?

A SIG Code Decoder, a BC PHN Validator, and an Insurance ID Checker for 36 Canadian carriers. Each runs in your browser. No account, no upload.

Does PharmFlow sell personal information?

No. We do not sell personal information, and we do not share it with third parties for their own marketing.

Who controls patient records in PharmFlow?

The pharmacy. PharmFlow acts as its service provider. Patients should direct requests about their records to the pharmacy.

Does PharmFlow use pharmacy data to train AI models?

No. We do not use Pharmacy Data to train AI models.

What does the Insurance Billing Quick Reference cover?

Provider contacts, BIN numbers, carrier IDs, and setup notes for 36 Canadian carriers. It is a lookup guide. It does not send claims.

Does prescription scanning replace a pharmacist's review?

No. Automated output may be incomplete. You must review it. It never replaces a pharmacist's review.