FAQ
Common questions
Answers about PharmFlow for Canadian community pharmacies.
Last updated . Published by PharmFlow.
What is PharmFlow?
- Pharmacy management software for Canadian community pharmacies: prescriptions, pickup queue, inventory, check-in. It assists your team, never replaces clinical judgment.
How do patients check in for a prescription pickup?
- By QR code at the counter, or by text to the pharmacy. Staff see them in the pickup queue.
What does the pharmacy check-in kiosk do?
- One screen by the door: pickup, the shelf, or an appointment. Seven languages. Try the demo on the kiosk page.
Does PharmFlow submit live insurance claims?
- No. Insurance claims adjudication is not shipped. The Insurance Billing Quick Reference is a lookup guide, not a claim submission.
Does PharmFlow replace a pharmacist?
- No. It is a workflow tool. It does not dispense medication, make clinical decisions, or replace a pharmacist's judgment.
Who is PharmFlow built for?
- Built for Canadian community pharmacies
Is anything I type in the kiosk demo sent anywhere?
- No. The demo on the kiosk page runs in your browser. Nothing you type is sent anywhere.
What free tools can I use without an account?
- A SIG Code Decoder, a BC PHN Validator, and an Insurance ID Checker for 36 Canadian carriers. Each runs in your browser. No account, no upload.
How does SMS consent work?
- Consent is recorded on the kiosk before any number is stored, as PIPA requires. Recipients can reply STOP to opt out.
Does PharmFlow sell personal information?
- No. We do not sell personal information, and we do not share it with third parties for their own marketing.
Who controls patient records in PharmFlow?
- The pharmacy. PharmFlow acts as its service provider. Patients should direct requests about their records to the pharmacy.
Does PharmFlow use pharmacy data to train AI models?
- No. We do not use Pharmacy Data to train AI models.
What does the Insurance Billing Quick Reference cover?
- Provider contacts, BIN numbers, carrier IDs, and setup notes for 36 Canadian carriers. It is a lookup guide. It does not send claims.
Does prescription scanning replace a pharmacist's review?
- No. Automated output may be incomplete. You must review it. It never replaces a pharmacist's review.